Morgan & Morgan
332 S Michigan Ave #900, Chicago, IL 60603
Mixed Performance: Strong Client Care, Inconsistent Case Management
Morgan & Morgan demonstrates exceptional client communication and staff quality, but struggles with comprehensive case follow-through. Their client interaction is strong, yet their reliability and case management show significant variability.
Our Score
4.9
out of 10
Google Rating
★ 4.8
20 reviews
55 sentences
Scores by Category
From 20 reviewsClient Communication
Morgan & Morgan excels in clear, accessible communication, providing clients with quick and understandable interactions.
"They called me again today."14 mentions
Case Management
Case management shows significant variability, with inconsistent follow-through and unpredictable case progression.
"If thumbs up they will start on your case immediately right then and there!👍👍"5 mentions
Attorney & Staff Quality
"Great and helpful staff, very good at reassuring my anxieties and reducing my stress."7 mentions
Trust & Character
"This initial consult was tremendously reassuring and appreciated."11 mentions
What Clients Say
Staff reduces client anxiety
Quick initial case assessment
Helpful but sometimes unpredictable
Frequently Asked Questions
How quickly does Morgan & Morgan respond to client calls and messages?
Response times are moderately quick, with some clients reporting prompt callbacks. However, not all interactions result in immediate assistance, with a 7.0/10 response time rating.
Does Morgan & Morgan explain the legal process in plain language?
Clients consistently report that the firm explains processes clearly and simply. Their explanation score is a perfect 10.0/10, indicating very transparent communication.
How easy is it to reach someone at Morgan & Morgan when you need them?
Staff accessibility is excellent, with a 10.0/10 rating. Clients find the firm very convenient and report ease of communication.
Does Morgan & Morgan follow through on what they promise?
Follow-through is inconsistent, with a low 2.5/10 rating. Some clients report immediate action, while others experience significant gaps in case progression.
How good is the support staff at Morgan & Morgan?
Support staff quality is exceptional, scoring a perfect 10.0/10. Clients praise the staff's helpfulness, reassurance, and ability to reduce stress.
How knowledgeable and experienced are the attorneys at Morgan & Morgan?
Legal knowledge shows mixed results, with a 5.0/10 rating. While some clients appreciate the attorneys' expertise, others report knowledge gaps in specific legal areas.
Does Morgan & Morgan treat clients with genuine compassion and care?
The firm scores perfectly (10.0/10) in treating clients as people, with many describing initial consultations as tremendously reassuring and appreciative.
Do clients recommend Morgan & Morgan to others after their case?
Recommendation signals are limited and mixed. Some clients express strong satisfaction, while others explicitly advise against using the firm.
Strengths
- Extremely reassuring and supportive staff
- Clear and rapid initial communication
- Personalized client attention and stress reduction
Watch Out For
- Inconsistent case follow-through
- Potential gaps in legal knowledge
- Unclear fee structures
Who Is This Firm For?
Best for...
Clients seeking compassionate initial support in personal injury matters who can tolerate potential case management inconsistencies.
Client Voices
"Very convenient, simple, extremely helpful."
"Great and helpful staff, very good at reassuring my anxieties and reducing my stress."
"This initial consult was tremendously reassuring and appreciated."